COMMANDER EN LIGNE
ITEM AVAILABILITY
Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Les articles en attente de réapprovisionnement sont expédiés dès qu’ils sont disponibles. Bon à savoir : la date de livraison effective de votre commande dépend du mode d’expédition choisi.
Rassurez-vous, aucune somme ne vous sera facturée avant l’expédition de tout article commandé. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1.800.588.0070 and we will be happy to assist you.
Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of $500 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions please contact us at 1.800.588.0070 or via email and we will be happy to assist.
OFFER CODES
To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.
When an offer code is accepted, it will be displayed on the Order Review page.
Remarques importantes : un (1) seul code promotionnel peut être utilisé par commande. Promotional offers
and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift
Cards except as otherwise noted.
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states: AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI.
*Purchases paid for with M·A·C Gift Cards are subject to applicable sales tax. Aucune taxe sur les ventes n’est facturée lors de l’achat de cartes-cadeaux M·A·C.
PAYMENT OPTIONS
The following credit cards are accepted for payment*
American Express
Discover
MasterCard
Visa
PayPal
M·A·C Gift Cards with a PIN Code for orders shipping to the U.S.**
**Gift Cards may not be used as payment for M·A·C Pro orders.
We're Sorry, We Do Not Accept
CODs
Layaway plan
Personal Cheques
Money Orders
Payment Authorization
All purchases are subject to bank authorization prior to processing. Seules les commandes, dont les achats auront été autorisés, seront traitées et expédiées.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
• The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
• You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order are not shipped.
• If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds."
ORDER ENQUIRIES
Un compte M·A·C permet de vérifier le statut des commandes récentes en se rendant sur notre page Statut des commandes. This is the easiest and fastest way to get current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the United States, when you click on the Order Status page, you will be prompted to log in with your email address and password. Vous trouverez sur la page récapitulative des commandes des informations détaillées sur vos commandes en cours et finalisées. Après expédition de votre commande, votre numéro de suivi, s’il en est, s’affichera. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Bon à savoir : il se peut que des transporteurs ne communiquent aucune information avant un délai de 24 heures de service après expédition de toute commande.
ORDER CANCELLATIONS
"If you would like to cancel an online order after it has been placed, please contact us by phone at 1.800.588.0070 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons. On relève notamment les motifs suivants :
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded
If your order is cancelled, you will receive an email to advise you. Vous ne serez pas facturé au titre de tous les articles annulés. If you have questions about a cancelled order, please contact our Online Service Experts at 1.800.588.0070 or via email."
SÉCURITÉ
M·A·C Cosmetics Online est parfaitement sensibilisée au caractère primordial de la sécurité pour ses clients. Pour toute commande passée chez M·A·C Cosmetics Online, les renseignements clients sont encodés à l’aide de la technologie de chiffrement Secure Socket Layer (SSL). Il s’agit à ce jour, de la méthode de protection des consommateurs en ligne la plus perfectionnée. Elle assure que les commandes passées le soit en toute sécurité. We employ government-approved encryption software. Pour en savoir plus sur les logiciels de chiffrement SSL, rendez-vous sur :
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
Pour que le processus de chiffrement soit mis en œuvre, votre navigateur doit prendre en charge le protocole SSL. Les navigateurs prenant en charge cette technologie sont les suivants :
Internet Explorer 6.0 and higher
Mozilla Firefox 3.0 and higher
Safari 2.0.4 and higher